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Policies

Terms & Conditions, Refunds & Cancellation

Privacy Policy

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Indieoz. All information displayed, transmitted or carried on Indieoz is protected by copyright and other intellectual property laws. All rights, including copyright, in this website are owned by or licensed to Indieoz. This site is designed, updated and maintained independently by Dusk howler creations. The content is owned by Indieoz. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available in the website.

Disclaimer

Information, services, names, pictures, advertisements, images and contents are provided “as is” on this web site. Indieoz expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided on this web site may do so after satisfying themselves that the same suits their individual requirements.
Indieoz uses information voluntarily provided by users to optimise their experience on our web site, whether to provide personalised elements on the site, or to prepare a better future content base in the interests of our users. However, the information contained on this web site is not intended to be, and should not be treated as legal or professional advice. All other trademarks, company names or logos, and product names referred to in this web site remain the property of their respective owners (artists).
In no event shall Indieoz be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arising out of access or use or dissemination of information contained on this web site, including, but not limited to, loss of profits, data, or damage to the user’s computer systems. The information, contents, names, images, etc. may be changed, updated, modified and/or improved from time to time without any notice.
Indieoz shall make all reasonable attempts to eliminate and exclude viruses from this web site. However, Indieoz does not ensure or accept any liability in respect thereof. Parties using this web site may take suitable precautions before downloading information.
This Disclaimer Clause and any claims arising out of the use of the information from this web site shall be governed by the laws of India and only the Courts in Delhi, and no other Courts, shall have jurisdiction over the same. By accessing this web site, the user accepts this.

Communication

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Website feedback, user reviews and user generated content

All reviews, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Indieoz.com shall be and remain Indieoz.com property. Such disclosure, submission or offer of any reviews shall constitute an assignment to Indieoz.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the reviews. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any reviews.Indieoz.com is and shall be under no obligation (1) to maintain any reviews in confidence; (2) to pay you any compensation for any reviews; or (3) to respond to any reviews. You agree that any reviews submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no reviews submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. Indieoz.com does not regularly review posted reviews, but does reserve the right (but not the obligation) to monitor and edit or remove any reviews submitted to the Website. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any reviews you submit. You are and shall remain solely responsible for the content of reviews you make and you agree to indemnify Indieoz.com and its affiliates for all claims resulting from any reviews you submit. Indieoz.com and its affiliates take no responsibility and assume no liability for any reviews submitted by you or any third party.

Refund policy

We support the following payment options at indieoz.com

  • Credit Card

  • Debit Card

  • UPI

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out. If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at abc@xyz.com.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on abc@xyz.com with your order number for any clarification.

Cancellation policy

We accept all cancellations made before the seller(artists) accepts the request to send the purchased item. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.

Merchant's Terms & Conditions

Indieoz.com is engaged in the business of providing digital solutions through web based digital platform(s) which enable the sellers (artists) to connect to their customers inter alia by way of integration of web platforms, in store ordering & billing system, bank/payment gateways and delivery partners.
Indieoz.com is a B2C company providing technology solutions through the Indieoz.com Platform, to various sellers (artists) and to the end customers as well. It is hereby clarified that Indieoz.com is only a technology provider/intermediary/ecommerce facilitator and that Indieoz.com is not performing any activity/job or providing services which may tantamount to it being a seller, retailer, stockiest and/or distributor.
These terms and conditions (“T&Cs”) shall govern use of Indieoz.com.com.
All the artists and end users(customers) are requested to read all terms and conditions.

Registration & Information

All sellers (artists) shall register on theIndieoz.com for offering/selling their products on the Indieoz.com. Registration includes (but is not limited to) completing the on-boarding process, providing necessary KYC documents and linking your bank account.
Merchant shall always provide true, accurate, valid, correct, complete and up to date information on the Indieoz.com website. Such information shall include (and not be limited to) pricing, inventory, menu, customer data, inputs, bites, discount, taxes and other information as requested by Indieoz.com from time to time.
Seller(artist) shall at all times: (a) strictly comply with all applicable laws, now or hereafter in effect, relating to its performance of these T&Cs; (b) pay all fees and other charges required by such applicable law; and (c) obtain and maintain in full force and effect all licenses, permits, authorizations, registrations and qualification from any authority to the extent necessary to perform its obligations hereunder.
Seller(artist) shall be solely liable for quality, efficiency, availability and merchantability of its products and services. Further, Merchant shall not offer, sell or deliver any products or services through the Indieoz.com website, which are illegal, banned, restricted or which are not in compliance with applicable laws.
Sellers(artists) shall solely be responsible for payment of all applicable levies, duties, taxes and alike charges in relation to the products and services. This includes and is not limited to payment of GST.
In the event Indieoz.com believes/notices that the Seller (artist) is involved in any fraudulent activity/transaction or in any activity which is in breach of applicable law, these T&Cs or any other policy of Indieoz.com, then Indieoz.com would inter-alia have the right to withhold the amounts to be received by the seller(artist) from its Customer(s) and/or suspend your account till the resolution of the matter/dispute.

Ordering

Indieoz.com website enable the Merchants to offer, sell and take order for their products from the Customers (“Order”), by providing various details of their products.

Delivery

Customers shall have Orders from the Seller’s (artist’s) store, or getting the Order delivered to their address provided by them on the Indieoz.com.
Please note that delivery of the Orders shall be done by the Seller(artist) himself (or through a third party), hence the Merchant shall be solely liable and responsible in relation to delivery of the Orders to the Customers.
Indieoz.com does not provide delivery services, hence shall not be liable and responsible in relation to the delivery of the Orders to the Customers.
All disputes in relation to the delivery of Orders shall be directly settled by the Seller (artist) with the Customers, without the intervention of Indieoz.com.

Pricing

The price set by the sellers(artists) is to be considered the final price at the checkout section. And costumer need not pay above it. Indieoz.com do not apply hidden charges on any products displayed by sellers(artists) in the website.

Payment by the Customers

Customers shall have the option to make payment for their Orders on the Indieoz.com (through various available modes viz. credit card, debit card and UPI) . These payment modes will be decided and modified by Indieoz.com from time to time.

Payment to the Merchant

As a consideration for rendering the Indieoz.com Services, Indieoz.com may charge/be paid by the Seller(artist), the fees / Per Transaction Fixed Charge (PTFC) / Payment Service Charge per transaction (PSC), as decided and informed by Indieoz.com from time to time.

Cancellation

Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Seller(artist) if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).
In certain cases (including but not limited to selling illegal products/items), Indieoz.com shall have the right to cancel the Orders (or any product therein).

Cancellation or Rejection of the Order / Items

For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Seller(artist), due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.
If amount is debited however Order is not successful for pre-paid Orders, if the amount for an Order / item therein is debited from the Customer’s account/card however the Order is not successful, then the concerned amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the payment date.

Limit / Restrictions on Orders

Indieoz.com and/or Sellers (artists) reserves the right to put necessary limits / restrictions on the Orders, including but not limited to limit on number of Orders by a particular Customer and minimum & maximum value of the Orders.

Indieoz’s Limited Liability & Disclaimer

Indieoz.com does not provide or make any representation, warranty or guaranty, express or implied, about the Indieoz.com Services, Indieoz.com Platform, and to the fullest extent permitted by law disclaims all liability arising out of the Seller’s (artist’s) use or reliance upon the same.
In addition to other limitations and exclusions in these T&Cs, in no event shall Indieoz.com , its directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to Indieoz.com Services, Indieoz.com Platform.
Indieoz.com shall not be liable to the Customers for any product(s) or service(s) provided by the Seller (artist), or any liability in relation thereto. All claims pertaining to the same shall be directly settled by the Seller(artist).
Indieoz.com accepts no liability for any error, omission, breach or non-performance, whether on behalf of itself or third parties (including the Seller).
Any contract for sale of any product(s) or service(s) on Indieoz.com website shall strictly be a bipartite contract between the Seller(artist) and Customer. Seller(artist) shall solely be responsible for order fulfilment, sale, efficacy, quality, quantity, merchantability, delivery and all other issues. Indieoz.com shall not be responsible for any such aspects/issues and for any loss/damage in relation thereto, and in case of complaints from the Customer pertaining to such aspects/issues, Indieoz.com shall notify the complaints to the Seller (artist). The Seller(artist) shall be liable for redressing Customer’s complaints at the earliest. Indieoz.com shall not be liable in case Seller (artist) does not satisfactorily address said complaints. Customers shall have the right to initiate appropriate legal action against the Seller(artist).
It is hereby clarified that Indieoz.com is only a technology provider / intermediary / ecommerce facilitator and that. Indieoz.com is not performing any activity/job or providing services which may tantamount to it being a seller, retailer, stockiest and/or distributor. Indieoz.com has no role and responsibility in the actual sale, delivery or fulfilment of the Orders, and Indieoz.com only provides a platform for facilitating Orders. Further, Indieoz.com shall also not be responsible for any payment related issues at Seller’s or Customer’s end (including but not limited to chargeback or refund related issues).
Details of the items, products, menu, price list, etc. available on the Indieoz.com website shall be based on the information provided by the Seller (artist), and Indieoz.com shall not be responsible for any change or cancellation or unavailability.
In addition to the above terms, the terms and conditions of the Seller(artist) (if any) shall also be applicable in relation to the transactions specified in these T&Cs. Sellers(artists) shall inform such terms and conditions to the Customer in advance.

Privacy / Data Protection

In the process of registration with Indieoz.com and processing of Orders, Indieoz.com may collect certain personally identifiable information about the Seller (artist) and end users such as name, email address, mobile phone number, contact details and bank account details.
Indieoz.com is committed to protect the personal information of the Merchants and to take all reasonable precautions for maintaining confidentiality of the Seller’s personal information.
Indieoz.com has adopted reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business and to include, technical, operational, managerial and physical security control measures so as to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Privacy Policy has been designed and developed to help to provide for the following:
The type of personal information (including sensitive personal data or information) that we collect from the users.
The purpose of collection, means and modes of usage of such personal information by Indieoz.com.
How and to whom Indieoz.com will disclose such information.
How Indieoz.com will protect the personal information including sensitive personal data or information that is collected from the users.
How users may access and/or modify their personal information.
Indieoz.com reserves the right to use the personal information provided by the Sellers (artists) as per the terms of the Privacy Policy inter-alia for processing the Orders and for improvement of services, features and functionality of the Indieoz.com Platform.
Seller (artist) fully understands that usage of the Indieoz.com website by the Customers may create or generate database in respect of such Customers. All rights and ownership with respect to such database and information therein shall vest with Indieoz.com.